Help

Getting Started | How to Search | Materials from TECC | Customizing Materials | Submitting Materials to TECC | Contacting TECC


Getting Started

Q: I am new to the TECC website. Where do I start?
A: Click on register in the upper right hand corner of the banner at the top of any page. Under Create New Account please fill out your registration information. Once you are registered you will have access to free downloads of the materials available on the TECC website.

Q: What if I do not want to register but just want to browse the TECC site?
A: You do not need to register to browse the TECC site. You only need to register if you would like to download free materials or request a digital press ready file for use by a printer.

Q: I am a returning registered visitor.  How do I log in?
A: Click on Sign In in the upper right hand corner of the banner at the top of any page.

Q: What if I have forgotten my password?
A: Click on Sign In on the upper right hand corner of the banner at the top of any page. Under Sign In click on Forgot Password? Then type in your email address and click on the Send Me Reset Email. You will receive an email to reset your password.


How to Search

Q: I know the title or item number of the item I want.  How can I find it quickly?
A: Click on the magnifying glass search icon in the upper right hand corner of any page.  Then simply type in the item number, product name or description and click on Search.

Q: What if I am getting no results when I search?
A: Make sure you have cleared the grey Search-By bar by clicking on Home in the list of links below the TECC logo. Or select "All" in the Subject, Format and Language boxes in the grey Search-By bar.

Q: What if I still cannot find what I am looking for?
A: Try selecting either by categories or product type in the drop down menus. If you still cannot find what you are looking for we may not have added it to the site yet, or it may have been discontinued. Please give us a call for more information at 1-800-258-9090.


Materials From TECC

Q: Are there any materials I can purchase on the TECC website?
A: Materials cannot be purchased directly from the TECC website. Almost all materials are available for free download. TECC will also upon request supply digital print ready files of materials that you can take to a local printer of your choosing. TECC has also partnered with ETR Associates who can supply you with a printed quote on most materials if needed. There are minimum quantity requirements on all material quotes from ETR Associates. To request a printing quote simply click on the “Need help getting this item printed?” link on the product page. This will take you to a short Request a Quote for ETR Printing Services form. Complete this form and click on the Submit Form tab.  ETR will get back to you within 2 business days. 


Customizing Materials

Q: Can I get materials customized with my organization’s name, local information, and other special messages?
A: If you are a program or agency that is funded by the California Tobacco Control Program (CTCP) we offer customization on any materials on the TECC website.  To make a customization request please submit our Customization Request form.


Submitting Materials to TECC

Q: I am CTCP-funded agency. How do I submit my materials to TECC?
A: You can submit your materials by clicking on Material Submission, located on the top banner of all pages, filling out the short form and attaching PDF files of your materials.

Q: Is TECC interested in including materials from outside agencies for possible inclusion on the TECC website?
A: Yes.  TECC is always interesting in reviewing and adapting materials that other (non-CTCP funded) agencies are developing.  If the material passes our review process and is approved by the California Tobacco Control Program (CTCP) we will include it on the TECC website.  To submit materials please click on Materials Submission located on the top banner of all pages. 


Contacting TECC

Q: How do I contact TECC?
A: You can contact the TECC team a number of different ways. 

  1. You can visit our website www.tecc.org.  Under the contact link at the top of every page you can click on the link which directs you to our Contact Form.
  2. Phone:  800-258-9090.  Our hours are 8:00 a.m.—5:00 p.m. Pacific Standard Time.
  3. Email: teccorder@tecc.org
  4. Fax: 831-438-1442
  5. Twitter: @TECCnews, Facebook.